Return & Exchange Policy

Return and Exchange Policy

At Saatvik Silver, we strive to provide our customers with the highest quality products and the best shopping experience possible. We understand that sometimes, you may need to make changes to your purchase. To facilitate this process, we have implemented the following Return and Exchange Policy:

Exchange Policy

We offer exchanges on eligible products within 7 days of the original purchase date. If you find that the product you purchased does not meet your expectations or if you received a defective item, you have the option to exchange it for an item of equal or lesser value.

Eligibility for Exchange

To be eligible for an exchange, the following conditions must be met:

- The item must be in its original condition, unused, and in its original packaging.

- Proof of purchase, such as a receipt or order confirmation, is required.

- The product is not on our non-returnable list.

- The exchange request is made within 7 days of the original purchase date.

Non-Returnable Items

Certain items are not eligible for exchange. These include:

- Personalized or customized items.

- Perishable goods, such as food or flowers.

- Digital downloads or gift cards.

- Items marked as final sale.

How to Initiate an Exchange

To initiate an exchange, please follow these steps:

- Contact our Customer Support team within 7 days of your purchase and provide your order details.

- Our team will guide you through the exchange process and provide instructions on how to return the item.

- Ship the item back to us in its original packaging, along with a copy of your proof of purchase.

Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets the exchange eligibility criteria. If approved, we will process the exchange and send the new item to you.

Exchange for Different Items

You have the flexibility to exchange the item for a different product, as long as it meets the exchange eligibility criteria. If the new item has a higher value than the original purchase, you will be responsible for covering the price difference.